The support problem starts after the script works
A successful test on your laptop is only the beginning. Client applications take longer to load, people change folders and reports finish in unexpected states. Agree the expected result and who responds when it does not happen.
Start with one client task whose inputs and outputs you understand. Set a clear boundary around the application and test with representative data before you make it part of a managed service.
Deploy to each client
Give each client their own TriggerFlow account and licence key. Their devices, screenshots and alerts stay in that account. Package a tested workflow with its matching images and validate it on every target setup.
Get the alert, then fix it remotely
Pro includes the fleet dashboard, live screenshots, alerts and remote control. Use device state and last-seen information to choose where to look, inspect the screen and start or stop the workflow. Check command feedback and the updated screen before closing the issue.
Keep evidence of the work
Run history helps you explain what ran and what needs attention. Incident recordings capture the moments around a failure, with an on-screen notice while recording. Agree how evidence will be used and who can access client screens before rolling out.
Start with one client task
A daily report or a repeated entry into a legacy app gives you a practical first pilot. Define success, verify it on the client PC and document recovery. Add devices as you establish a reliable support process; talk to James about the partner programme and commercial setup.